Privacy Policy

Introduction

Boon Solutions uses a variety of data about identifiable individuals in its everyday business operations—including information about current, past and prospective employees, customers, users of its websites, subscribers and other stakeholders. In collecting and using this data Boon Solutions is subject to laws controlling how such activities may be carried out and what safeguards must be put in place. 

Boon Solutions treats personal information in accordance with: 

• the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for its Australian customers and partners; and 

• applicable privacy laws in jurisdictions outside Australia when operating overseas. 

Personal Information

“Personal information” means any information (including an opinion) that can be used to identify an individual. A subset of personal information, “sensitive information”, includes details about an individual’s race or ethnicity, political or religious beliefs, membership of a professional or trade association or trade union, sexual orientation, criminal record or health information. 

Boon Solutions will not share, sell or disclose personal information except as described in this policy, with an individual’s permission, or where required by law. Personal information is collected, held, used or disclosed only where reasonably necessary to: 

• deliver services or information to individuals or organisations; 
• maintain or establish a business relationship (for example, as a customer, supplier, contractor or employee); 
• assist Boon Solutions to provide its services, improve offerings and better understand preferences; or 
• fulfil legal or regulatory obligations. 

Situations in which Boon Solutions may collect personal information include: 

• recruitment and engagement of employees and contractors; 
• receiving services from suppliers and subcontractors; 
• providing services to clients or customers; 
• meeting legal requirements or dealings with government agencies; 
• visitors providing personal information via the company website; and 
• operational monitoring (for example, video or two‑way radio monitoring). 

Disclosure of Personal Information

Personal information may also be collected from and disclosed to third parties in the course of business activities (for example, to verify qualifications or conduct health, credit or criminal‑record checks when relevant to the role). An individual may choose not to be identified (for example, by using a pseudonym) when communicating with the company where lawful and practicable, but in most circumstances Boon Solutions will be unable to provide services unless accurate information is provided. 

Handling of Person Information

Personal information will be stored in Boon Solutions systems for immediate business and administration purposes, as detailed above, and may be used or disclosed for the purpose for which it was collected, or for a related purpose which someone may reasonably expect. Sensitive information will only be disclosed for a purpose which is directly related to the purpose for which it was collected. 

Personal information may be disclosed between related bodies corporate within the Company worldwide, and used by those entities for the same purposes for which the collecting company is entitled to use it. 

The Company may also disclose personal information to third party service providers and business associates, including our joint venture and alliance partners, who provide services in connection with its business. 

These third parties may be located locally or overseas. 

Confidentiality

Boon Solutions is committed to: 

• Safeguarding all personal information provided to the Company; 
• Ensuring that personal information remains confidential and secure; and 
• Taking all reasonable steps to ensure that personal privacy is respected. 

Boon Solutions maintains physical, electronic and procedural safeguards to protect personal information from misuse, interference, unauthorised access, modification or disclosure, and loss or corruption by computer viruses and other sources of harm. Access to personal information is restricted to those employees, joint venture partners, and third parties who need to know that information. 

Accessing or Correcting Personal Information

In most circumstances, Boon Solutions will make available to an individual upon their request any personal information held about them. Requests to access personal information may be made at any time. 

Boon Solutions will respond to a request within a reasonable time, and in the manner requested, unless there is a legal or administrative reason preventing the Company from doing so. In some cases a reasonable fee may be charged for providing access. 

Reasonable steps will be taken to ensure the personal information held is accurate, complete, up to date, relevant and not misleading before it is used or shared. 

An individual may request that personal information be corrected or supplemented if the individual believes the information held by Boon Solutions is inaccurate or misleading. If the Company agrees, the change will be made. If the Company disagrees, the Company will advise the individual and include a notation on the record that the information’s accuracy is disputed. 

If personal information changes, or if an individual believes that the personal information held by the Company is no longer accurate or complete, the individual should contact the Privacy Officer. 

Privacy Officer Contact Details

For questions, concerns, or requests regarding this Privacy Policy, please contact us via our Contact Page or:

Privacy Officer
Boon Solutions Pty Ltd
Level 6, 12 St Georges Terrace, Perth, WA, 6000
support@boon.com.au
+61 8 6102 3206

Destruction and De-Identification of Personal Information

Information Security Policy and documented information management procedure govern the archiving and destruction of records which include personal information. If unsolicited personal information is received, reasonable steps will be taken to destroy or de-identify that personal information. 

Use of Cookies

A cookie is a small text file downloaded onto a computer or mobile device when a website is accessed, including the Company website. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website’s owners and third parties. 

Cookies allow a website to recognise a computer or mobile device. Cookies do not identify the individual, but do identify the computer or mobile device used to access the Internet, and can therefore be used to collect information about the individual’s use of the Internet. Cookies do not allow access to any information stored on the individual’s computer or mobile device. 

Cookies are used: To determine the number and global location of visitors to the Company website and to identify how visitors move around the site and, in particular, which pages they visit. This allows the Company website and services to be improved; To collect information, where available, about a computer or mobile device for system administration purposes, such as IP address, operating system and browser type.  Information collected through the use of cookies will only be used to evaluate the Company website effectiveness and to improve user experience. Cookies are not used to identify an individual or to send targeted advertising. 

Managing Cookie Preferences

You have control over your cookies. You can:

• Change your preferences at any time by visiting our Change Your Cookie Preferences page.
• Set your browser to block or delete cookies (instructions are available at www.allaboutcookies.org).

Please note: Disabling cookies may prevent certain website features from functioning as intended.

Breach Notification

A data breach happens when personal information is accessed or disclosed without authorisation or is lost. Under the Notifiable Data Breaches (NDB) scheme, any organisation or agency the Privacy Act 1988 covers must notify affected individuals and the OAIC when a data breach is likely to result in serious harm to an individual whose personal information is involved. 

 Bool Solutions has established and will follow in-house incident response procedures and plans. If a breach has been determined, the notification requirements will also be followed under the NDB. 

Complaints

If an individual has a question, concern or complaint regarding the way in which personal information is handled, or believes that the Company has breached its obligations under the Privacy Act or has failed to comply with this Policy, they should make a complaint in writing to the Company Privacy Officer.

If an individual is not satisfied with the Company response, the complaint can be referred to the Office of the Australian Information Commissioner (OAIC). The OAIC will generally only consider a complaint if the individual has first written to the Company and given the Company a reasonable opportunity to resolve the complaint (usually 30 days).